We hope you will have no cause for complaint, however, Pathfinder Mediation acknowledges that sometimes even the best-laid plans may go slightly awry. If you are dissatisfied with our services, please do let us know.
How to complain:
Please raise any issues either directly with the mediator or via email to or
We will acknowledge your complaint within 5 working days and will respond within 21 days.
Pathfinder Mediation hopes to resolve things to your satisfaction, but in the unlikely situation that things remain unresolved, the CMC operates a final stage complaints procedure and may be contacted at:
The Civil Mediation Council Ltd
The International Dispute Resolution Centre,
70 Fleet Street
tel: 07841 017905